Appliance care rules to add to Airbnb house manual

Airbnb house manuals set clear expectations and minimize appliance damage from guest misuse. Include concise, guest-friendly rules under an "Appliance Care" section to protect your investment while encouraging compliance.

General Appliance Rules

Start with overarching guidelines applicable to all units.

• Report issues immediately via WhatsApp (+254-XXX-XXX-XXX) with photos—don't attempt DIY fixes.

• Unplug appliances during storms or extended absences to prevent surge damage.

• Use only provided detergents, pods, or cleaners; no bleach or harsh chemicals.

• Keep surfaces dry and wipe spills right away to avoid slips or corrosion.

Washing Machine Rules

High-use item prone to overloading in short stays.

• Load max 6kg (half full for top-loaders); sort colors/whites separately.

• Use HE powder or liquid only—pour into designated drawer, never directly in drum.

• Run a hot empty cycle with vinegar monthly (supplied under sink).

• Leave lid/door open after use to prevent mold; clean lint filter weekly.

Refrigerator/Freezer Rules

Prevents food spoilage complaints and seal wear.

• Set fridge to 4°C, freezer to -18°C—adjust only if needed, then return to setting.

• Cover all food/drinks; no glass shelves overloading.

• Defrost weekly if manual model; wipe coils (back panel) monthly.

• Place perishables on middle shelves, not door for even cooling.

Oven and Microwave Rules

Targets grease buildup from quick meals.

Oven:

• Preheat fully before use; avoid foil on elements.

• Clean spills with damp cloth while warm—never abrasive pads.

• Use middle rack for even cooking; max 250°C unless baking.

Microwave:

• Cover food with lid or paper towel to prevent splatters.

• Stir halfway through heating; avoid metal/foil.

• Deodorize with lemon water bowl monthly (run 5 mins empty).

Dishwasher Rules

Ensures efficient cycles without clogs.

• Load fully before 'Eco' or 1-hour cycle—scrape plates, no rinsing.

• Use provided tablets/powder only; place in dispenser.

• Run salt regeneration monthly (if applicable); clean filter under spray arm.

• Leave door ajar post-cycle for drying.

Air Conditioner/Heater Rules

Vital for Nairobi's variable weather.

• Set 24-26°C for cooling; use fan mode when possible.

• Clean/replace filters monthly (tool in cupboard); report weak airflow.

• Close doors/windows when running; turn off when leaving.

• Avoid direct remote pointing at coils.

Water Heater Rules

Combats limescale from hard water.

• Allow 30 mins heat-up after use; set to 60°C max.

• Flush sediment annually (host handles); insulate pipes if cold.

• No laundry/baths during peak evening hours.

• Turn off at circuit breaker for long absences.​

Enforcement and Incentives

End with: "Following these keeps rates low and amenities top-notch—thanks for helping!" Note potential fees for misuse (e.g., KSh 2,000 cleaning). Thank compliant guests in reviews to encourage adherence.

Print on laminated A4 sheets or add to digital PDF manual. Update based on feedback for 5-star appliance ratings.