Privacy Policy in Nairobi › Call 0746 801 984

Privacy Policy

Effective Date: July 1, 2026

At Repair.co.ke, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, request repair services, or communicate with our team.

By accessing or using Repair.co.ke, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect both personal and non-personal information when you interact with our website or use our services.

Personal Information

Personal information may include:

• Full name
• Phone number
• Email address
• Physical address
• Service location
• Details about your repair request
• Payment information (where applicable)

You voluntarily provide this information when:

• Booking a repair service
• Filling out contact forms
• Requesting quotations
• Calling or messaging our customer support
• Subscribing to newsletters or promotional communications

Non-Personal Information

We may automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website usage statistics

This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Schedule and provide repair services
• Respond to inquiries and customer support requests
• Process payments
• Send quotations and invoices
• Improve our website functionality
• Enhance customer experience
• Communicate appointment updates
• Send service reminders
• Detect fraud or unauthorized activity
• Comply with legal obligations

We only use your information for legitimate business purposes.

Cookies

Repair.co.ke uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Understand website traffic
• Improve website performance
• Analyze visitor behavior

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted service providers when necessary, including:

• Payment processors
• Customer support platforms
• Website hosting providers
• Marketing service providers
• Delivery or logistics partners
• Government authorities where required by law

All third parties are expected to protect your information and use it only for authorized purposes.

Data Security

We implement appropriate technical and organizational measures to protect your information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Deliver requested services
• Maintain customer records
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

When information is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing of your data
• Object to certain processing activities
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Repair.co.ke is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Repair.co.ke is not intended for use by children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Marketing Communications

With your consent, we may send promotional emails, SMS messages, or WhatsApp updates regarding:

• Repair services
• Special offers
• Maintenance reminders
• New service announcements

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page with a revised effective date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on Repair.co.ke.

We are committed to addressing privacy concerns promptly and ensuring your personal information is handled responsibly and securely.