Freezer Troubleshooting Guide

Symptom Check

Click on underlined items for further information
Freezer does not run and the light does not work
  • Make sure the freezer is plugged in
  • Check for a blown fuse or tripped circuit breaker
  • Test the power outlet for voltage
  • Inspect the electrical cord for damage
  • Eliminate use of an extension cord, if any is being used
  • Check the outlet voltage
  • If power is reaching the electrical outlet, trace the freezer wiring and test components as you go. Either there is a short, which must be located and repaired, or the freezer has sustained electrical damage
Freezer does not run, but the light works
  • Check the temperature setting
  • Clean the condensor coils
  • Unplug the freezer, wait two hours and plug it in. If you hear it running, a problem is causing the compressor to overheat
  • Test the temperature control
  • Test the evaporator fan
  • Test the defrost timer
  • Test the compressor relay
  • Test the overload protector
  • Test the compressor motor
Freezer light does not work
  • Replace the bulb
  • Test the door switch
Freezer is not cold enough
  • Check the temperature setting
  • Assure that there is enough room for air flow in the freezer
  • Check for air flow restrictions in vents
  • Test the temperature control
  • Clean the condensor coils
  • Check the door seals
  • Test the door switch
  • Test defrost heater
  • Test defrost timer
  • Test evaporator fan
  • Check for a clogged drain tube
  • Check for refrigerant leak
Freezer is too cold
  • Check the temperature setting
  • Test the temperature control
Freezer is noisy
  • Hissing and popping is normal, it is the defrost heater.
  • Check that the freezer is level
  • Check the drain pan
  • Check the condensor fan
  • Check the evaporator fan
  • Inspect the compressor mounts
Freezer runs continuously
  • Defrost the freezer
  • Clean the condensor coils
  • Check the door seals
Freezer starts and stops frequently
  • Clean the condensor coils
  • Check the outlet voltage
  • Test the condensor fan
  • Test the compressor relay
  • Test the overload protector
  • Test the compressor motor
Freezer does not defrost automatically
  • Test the defrost timer
  • Test the defrost heater
  • Test the defrost thermostat
Freezer has an unpleasant odor
  • Remove spoiled food
  • Clean freezer interior with a solution of hot water and baking soda
  • Clean the door seals
  • Remove breaker strips and check for wet insulation
Water on floor outside of freezer
  • Check the drain pan
  • If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve
Water inside the freezer
  • Check for a clogged drain tube
  • If you have an ice-maker, check freezer and ice-maker for level

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