Washing Machine Repair Services in Nairobi: A Comprehensive Guide by RepairKE

In the bustling urban environment of Nairobi, the modern household heavily relies on appliances like washing machines to streamline daily chores. However, these convenient devices are not immune to malfunctions, which can be frustrating for homeowners. This is where RepairKE steps in, offering top-notch washing machine repair services to ensure your appliance is back in optimal working condition. In this article, we’ll delve into common washing machine faults and their repair solutions provided by RepairKE.

Introduction to RepairKE

RepairKE is a leading appliance repair service provider in Nairobi, dedicated to resolving a wide array of household appliance issues. Their team of skilled technicians specializes in diagnosing and fixing washing machine problems efficiently, providing a cost-effective alternative to purchasing new appliances.

Common Washing Machine Faults and Repair Solutions

1. No Power or Won’t Start: If your washing machine fails to power on, the problem could stem from a faulty power cord, outlet, or even the machine’s internal power components. RepairKE’s technicians first assess the power source and then diagnose whether the issue lies within the machine’s control board or wiring. A damaged power cord is a straightforward replacement, while internal power component repairs might involve soldering or replacing circuitry components.
2. Drainage Issues: A washing machine that doesn’t drain properly can lead to water accumulation and potential damage. Common causes include clogged drain hoses, blocked filters, or malfunctioning drain pumps. RepairKE’s experts unclog hoses, clean filters, and if necessary, replace drain pumps to restore proper drainage.
3. Leaking Problems: Leaks can arise from worn-out door seals, damaged hoses, or faulty water inlet valves. RepairKE’s technicians identify the source of the leak, whether it’s from a seal, hose, or valve, and then perform necessary replacements or repairs.
4. Excessive Vibrations and Noise: Vibrations and unusual noises during operation often indicate an imbalance or faulty components. The repair team inspects the machine’s leveling, stabilizes it, and checks for damaged shock absorbers, suspension springs, or motor mounts. Replacing these components can significantly reduce vibrations and noise.
5. Agitation or Spin Issues: If your washing machine fails to agitate or spin, it could be due to a worn-out drive belt, faulty motor, or issues with the lid switch. RepairKE’s experts replace damaged belts, troubleshoot motors, and repair or replace lid switches to ensure proper agitation and spinning functions.
6. Temperature Problems: If your washing machine isn’t reaching the desired temperature, the heating element or thermostat might be malfunctioning. RepairKE’s technicians test and replace these components as necessary to restore proper temperature control during cycles.
7. Error Codes: Modern washing machines often display error codes that indicate specific problems. RepairKE’s skilled technicians are trained to interpret these error codes, diagnose the underlying issues, and apply targeted repairs to fix the problem.

Why Choose RepairKE?

1. Expertise: RepairKE’s technicians are highly trained and experienced in repairing various washing machine brands and models.
2. Convenience: They offer on-site repairs, saving you the hassle of transporting a heavy appliance.
3. Quality Parts: RepairKE uses high-quality replacement parts to ensure the longevity of the repair.
4. Affordability: Repairing a washing machine is often more cost-effective than replacing it, and RepairKE’s services are competitively priced.
5. Timeliness: The team understands the importance of a functional washing machine and strives to complete repairs in a timely manner.

In conclusion, RepairKE’s washing machine repair services in Nairobi provide a comprehensive solution to common appliance issues. From power problems to drainage and temperature issues, their skilled technicians diagnose, repair, and replace faulty components to restore your washing machine’s functionality. Choosing RepairKE means opting for convenience, expertise, and cost-effectiveness, ensuring that your household runs smoothly with a well-functioning washing machine.

WASHING MACHINE FAULT DIAGNOSIS AND ERROR TROUBLESHOOTING TIPS

How to Fix a Washing Machine:  Common Washing machine Faults & Problems

Washing Machine Repair in Nairobi, Kenya : Common washing machine problems can range using too much detergent, to water covering your floor. Some are easy fixes and others may require hiring a professional to diagnose and do the repairs. However, in most cases, with a little bit of troubleshooting you’ll be able to at least have a good idea where the problem originated. There’s never a good time for your clothes washer to act up, but taking action sooner vs. later can help keep a small problem from developing into something far greater. We’ve compiled a list of the most common washer problems to help you troubleshoot and plan your next step of resolving your situation.

Common Washer Problems

• Washing Machine Won’t Turn On
• Washing Machine Not Draining Properly
• Washing Machine Will Not Spin and/or Agitate
• Washing Machine Leaking Water
• Washing Machine Does Not Dispense Detergent
• Washing Machine is Shaking and Moving
• Washing Machine is Noisy
• Washing Machine Smells
• Washing Machine Won’t Finish Cycle

As always, whenever you work on electrical appliances, safety should be a top concern. Remove the power source to the washer before troubleshooting or attempting repairs.

1 – Washer Won’t Turn On

If your washing machine doesn’t respond when you turn it on there may be a simple fix. There’s a number of solutions that range for serious to simple, but the best place to begin is with the power supply itself.

• Power

The first thing to check is if your washing machine is getting power. Using a multimeter check the outlet voltage. If there isn’t electricity flowing into your washer you’ll need to check your household electrical panel to see if any circuit breakers may have been tripped.

If there wasn’t a tripped breaker and your outlet isn’t “hot” then the problem may be with the outlet itself. Turn the breaker off and contact a qualified electrician to replace the outlet and troubleshoot the cause.

• Motor

If the washer’s motor overheated the washer will shut down to allow it to cool before you can start it again. If this happens once or twice it may not be a problem, but if your motor frequently overheats it’s critical to find out what is actually causing this to happen.

• Lid Switch

Washing machines are designed to stop working when the lid is open. The lid switch is a small plastic piece located under the lid. In order for the switch to activate, the lid must be shut. Check to see if the switch is in good repair and properly positioned.

• Timer Knob

Some models require the timer knob to line-up exactly with the control panel graphics. If the knob is slightly out of alignment, the washer won’t run. To check this, simply advance the timer and try to restart the washer again.

#2 – Not Draining Properly

Drainage problems can range from being as simple as a clog in the drain hose to needing to replace a pump. But one thing is certain, when you have a problem with draining you’ll be very aware . . . the mess on the floor may be your first and only clue!

• Drain Hose

Many times a clogged drain hose is the reason your washer isn’t draining properly. Remove the hose and visually inspect it for clogs. A garden hose can be used to flush any stubborn blockages from the hose.

Here are some other things to look for:

Check the drain hose for kinks.

Check any lint filters that may be in or on the drain hose.

Are you having problems with the home’s drain system?

The drain hose should be above the level of water in the drain tub.

Is the standpipe a minimum of 1-1/4″ in diameter?

Is the drain hose sealed into the standpipe? If this is the case, back-siphoning can occur. It should never be sealed.

The standpipe should be less than 96″ in height.

• Drain Pump

If you suspect that your drain pump is jammed, you’ll need to drain your tub then disconnect and inspect the hoses for foreign objects. Don’t forget to check the pump inlets. You may need to remove the pump from the washer in order to get a good look.

If you are having problems with your pump, there’s a chance that it may have locked up and seized. The motor will continue to run and attempt to turn the pump. If the pump is belt-driven, the belt will burn through or break, there is even a chance that the pulley could break. Things can go from bad to worse if the motor continues to run with tension on the belt, which can cause the motor to seize. Another possible issue could be that the bearings seized on the pump, or it may have become jammed by a pen, coin or sock. It’s also possible that the impeller blades have broken. In most cases, a new pump will fix the problem.

• Foreign Objects

If items such as socks, pens and coins get wedged between the basket and the tub, or become lodged in the pump, the washer’s ability to drain properly will be greatly reduced and even can come to a full stop. You’ll need to open the cabinet to gain access so that you can search for any obstructions.

• Detergent

If too much detergent is used there will be far too many suds. Too many suds will prevent the washer from draining in a timely manner.

#3 – Will Not Spin and/or Agitate

There’s a number of things that can prevent your washer from spinning correctly. Unfortunately, you’ll most likely need to open the cabinet in order to properly troubleshoot the problem. Let’s start with the easy fixes first, because sometimes the problem is as simple as the washer being in a soak cycle!

• Too Large of Loads

A washing machine will become unbalanced if there are too many clothes being washed in the same load. An overloaded machine will become unbalanced and not properly spin. This can also occur if the clothes are not evenly distributed within the basket. If this is your problem, you’ll need to adjust the load during the cycle to help your  washer balance. You can do this either by removing all of the clothes and replacing evenly within the basket or simply moving them within the basket so that they are evenly distributed.

• Switches and Settings

The lid switch is located inside the cabinet near the door frame, and it’s designed as a safety precaution to keep hands from entering a spinning washer basket. A faulty switch will prevent the washer from running. If the switch is bad, it will need to be replaced. You can also check the setting to ensure that the speed selector switch is properly positioned. It should not be set between different speeds. ​

• Drain Pump

​It’s possible that a foreign object is lodged in the drain pump. You’ll frequently hear a humming sound when the washer is full of water if this is your problem.

• Belts

A washing machine has a number of belts and as they wear, they can show signs of damage and even break. If you notice a belt that is showing signs of wear, you should replace it with a new one. If your problem was due to a broken belt, be sure the check that the pulley hasn’t seized. The belt may not have been the root problem. If the pulley seized, it will usually cause the belt to break. If you replace the belt, but not fix the pulley, you’ll have the same problem in the very near future. ​

• Motor

The main drive motor is responsible for spinning and agitating the basket. The washer motor creates the spinning directly, and frequently with the use of a clutch. Within the washer’s transmission there’s a crank type gear with connecting rods that cause the basket agitate.

If there is little or no agitation, the splines that connect the agitator to the drive shaft could be stripped and in need of replacement. In some washers a reversing motor is used. If you notice that your basket spins perfectly in one direction, but in the opposite direction it won’t work all you may need to replace the motor. Unless you are comfortable doing this, it is probably best to contact a professional. A coupler is used to connect the motor to the transmission. Over time, this part will wear and need to be replaced.

If you suspect a transmission or clutch issue, it is generally best to contact a professional as these can be relatively complex problems.

#4 – Washer Leaking Water

Beyond the mess that a leaking washer makes, the problem doesn’t always mean an expensive repair bill. Many times the solution is an easy fix or an inexpensive part.

• Drain Hose

When a washer leaks only during the spin cycle the likely cause is the drain hose.

Check the connections on the hose to ensure they are secure. Check the condition of the drain hose, it should be free of cracks and damage.  Check the drain hose for any clogs. You might just find your missing sock! Check the drain hose where it attaches to the washer. There should not be any cracks or leakage, if there is, you may be able to cut the end and re-clamp the hose. Although, you may want to consider purchasing a new one.

• Fill Hose

The fill hoses could also be the culprit. Read our extensive article on fill hoses HERE.

Check that the fill hoses are in good repair and are securely in place. However, they should not be over-tightened. Whenever these hoses are removed a new rubber washer should be used when they are being put back in place. If a new rubber washer wasn’t used, the problem could be the washer.

• Water-Inlet Valve

Check the water-inlet valve for leaks. There may be a build-up of rust or mineral deposits within the valve, or it may be faulty and need to be replaced.

• Too Much Detergent

If you have hard water and use a water softener, your leakage problem may be the result of over-sudsing. Hot- and soft-water use less detergent to effectively clean than cold- and hard-water. Reducing how much detergent you use may eliminate an over-sudsing issue.

When you have too many suds and they “spill over” it may appear that you have a leak. The sudsy overflow can be resolved by reducing the amount of detergent you’re using.

• Door Seal (front-load)

Front-load washers frequently develop leakage around the door seal as this is a common area for debris to build-up. Over time, the build-up will reach a level where the door will not be able to properly seal and water will be able to seep out. Generally, you can solve this problem by carefully cleaning the seal.

• Drain Pump

Drain pumps have a seal on the pulley that will often leak due to wear. Many pumps are designed with a weep hole allowing the water to drip out as the seal begins to fail. So, whether you find a small amount of water or a flood near your drain pump, you may have uncovered the source of the leak. The pump will need to be rebuilt or replaced.

• Drains and Hoses

If you notice intermittent leaking when the washer is flushing, the problem may be with the plastic bleach dispenser. Bleach is an extremely corrosive chemical and it can cause plastic parts from the bleach dispenser to crack or even break off. In which case it will need to be replaced. The use of large amounts of liquid chlorine bleach can pit and rust stainless steel components. Consider using oxygenating bleach. It’s less harsh for your washer, although it should be noted that it’s not as effective at getting your whites bright.

• Tub

If the tub is the cause of your leak, your options are limited. When a tub develops a hole from rubbing while off balance or other from reasons, the best choice is usually to purchase a new washer.  Replacing the tub usually isn’t cost effective. However, you could try sealing the leak with an epoxy. If nothing else, it may buy you a little time.

• Tub Seal

The main tub seal is located where the outer tub connects to the transmission. If you suspect that this is your problem it is usually best to contact a professional as it can be a very difficult job. You may want to weigh the pro’s and con’s of replacing the seal vs purchasing a new washer.

#5 – Does Not Dispense Detergent

If you have an automatic detergent dispenser there are two common issues that can cause this problem.

The dispenser needs to be cleaned – Clean the dispenser monthly with a cup of warm distilled white vinegar. Pour the vinegar into the dispenser and run the washer thru a regular cycle. Any built-up residue or clogs will be flushed thru and your dispenser should work as good as new.

Incorrect product – Using the right product can make all the difference in the world. If your washer was designed for liquid bleach, using a powder bleach can clog the dispenser and lines. Check your owners manual to find the type of product designed for your unit.

Tools to repair washing machine

#6 – Washer is Shaking and Moving

It might seem alarming when your washer is making noises and moving around, but the solution is generally pretty simple.

Not Level

If the floor isn’t level your clothes washer will definitely jump around. Many of the wash cycles, such as spin, can easily thru the unit into a shaking and banging mode, and if the washer is sitting on an uneven floor it will even add to the movement.

Fortunately, this is an easy fix. Position the washer on a piece of 3/4″ plywood. You can use shims if needed to bring the plywood to a level surface, but usually the plywood will do the trick.

Washer Feet Improperly Positioned

Washing machines are designed to be adjusted to the floor surface so that they sit level and do not rock. The 2 front legs have a leveling mechanism with a lock nut to secure it in place. Adjust each leg to the correct height and tighten the lock to keep the leg from moving. There shouldn’t be any movement in the front 2 legs once they are set.

The back 2 legs may have the same design as the front or they may be self-adjusting. If they are self-adjusting, tilt the washer forward onto it’s front legs so that the rear legs are roughly 3″ in the air. Then set the unit down to allow the legs to automatically adjust.

Load is Unbalanced

If your laundry is off balance you’ll need to open the washer and adjust the load. You may need to make a couple of attempts in order to get it balanced again.

Washing too many clothes in a load can exceed the maximum load weight and cause the washer to go off-balance.  Check your owners manual for load size recommendations, but as a general rule, the clothes shouldn’t be packed too tightly allowing them  room to move freely.

#7 – Washer is Noisy

A noisy washer could be as simple as a foreign object being somewhere it shouldn’t, or it could be a clue that a part needs to be replaced. First rule out the simple fixes, which are listed below, and then read our extensive article on the causes and solutions for a noisy washer.

Gurgling

A gurgling sound could be an indication that something is obstructing the drain line, but not enough to fully clog the hose. Remove the blockage to prevent it from becoming a full blown clog which will most likely cause a flood.

Clicking

If you hear a clicking sound you may have an object lodged in the washer drain.  You may have inadvertently missed a coin or other item left in a pocket. Check your drain and remove any foreign objects.

Buzzing or Humming

A foreign object may be lodged in your pump if you are hearing a humming or buzzing noise. If an object finds it’s way into the pump it’s not uncommon for the pump to jam. You may need to replace your pump if there was serious damage, but often just removing the object will solve the problem.​

#8 – Washer Smells

It’s not uncommon for a washer to develop a musty or mildew smell. This can occur either in or around the appliance, and it’s an indication of mold and bacteria growth. The washer tub provides a perfect dark, moist area for mold and bacteria to thrive.

All washers develop what is called a “bio-film” which is decaying matter that’s always damp. Some washers are more prone to this build-up than others. Over time it’ll begin to smell and if left untreated, the smell can spread into your laundry. In worst case situations, it can even cause the laundry room and other nearby rooms to smell. Read our article on how to remove this odor from your washer.  A good habit to develop is to clean your washing machine every month, and be on the lookout! Periodically check the area around your washer for mold or mildew. If your walls, cabinets or other areas show signs of mold or mildew growth there may be an issue with moisture that needs to be addressed.

Detergent

Too much detergent will create excessive suds and a dirty residue will build within the basket and other washer parts.

Use the correct amount of detergent and fabric softener. This is probably the best defense simply because it’s actually limiting the food supply.

Temperature

Hot water will help dissolve the layer of bio-film. A hot soak or wash on your final load can be a great preventative measure, especially if you prefer washing in cold water.

If you have a reoccurring mold problem or you don’t use your washer frequently, you can run a second rinse cycle when you’re doing laundry to help prevent mold and mildew growth.

Drain Pump Filter

The drain pump filter should be cleaned once a month, but few homeowners perform this task unless there’s a problem. Frequently coins and other small items get caught in this filter and cause the water flow to slow creating an ideal location for mold and mildew growth.

#9 – Washer Won’t Finish Cycle

This is an easy problem to troubleshoot. If your washer continues running even after the cycle should have finished, it most likely means that the timer is defective. Remove the control panel and check the timer contacts for corrosion or scorching. A new timer will fix this problem.